How to Choose an Oil Company

If you’re a first-time oil heat homeowner, there are many things to consider when choosing a heating oil company. Here are 10 questions to ask to help you make sure that you and your family will be safe and comfortable in your new home.

1. Do you respond to emergencies 24 hours a day, 365 days a year?
2. Will you arrive at my home within four hours if I have no heat?
3. Am I guaranteed not to run out of heating oil?
4. Will I speak to a live person if I call with an emergency after hours?
5. When I call your dispatch, am I speaking to your office instead of an outsourced call center who may not know our local conditions or who may not have a clear idea of exactly where I live?
6. Will your technicians and drivers treat my home with respect and clean up after they finish working?
7. Do you have your own licensed and trained technicians who do the actual work on my heating system?
8. Do you carry enough parts on your trucks so that you can complete a repair job in one trip?
9. Do you have options to make paying my heating bills more affordable?
10. Do you treat your fuel with an additive to improve my system’s efficiency?

At Arbor Oil, the answers are always YES!