After immediate response to your call or email we guarantee to be on-site within four hours.
Checklist review prior to placing an emergency service call
- If you don't have heat
- Is the emergency switch on at the top of the stairs?
- Did you hit the reset button on the furnace?
- What is your oil gauge reading on the oil tank?
- Are all the thermostats set at least 5 degrees above room temperature?
- Are the fuses and breakers set?
- If you smell exhaust or fuel odor, shut off system and contact us
- If you hear gurgling sounds, schedule a system purge and air eliminator test
- If your cooling system is not working
- Are all switches on?
- Are fuses / circuit breakers set?
- Turn thermostat 5 degrees below room temperature to start system
- Is area around outdoor condensing unit clean and clear of debris?
Initiate Emergency Services
If an emergency occurs outside our 8AM-4PM office hours, call 203-272-3250 and press 9.
